How SINGTEX Group Used Digital Product Passports to Improve and Automate Product Transparency, Win Customer Trust and Stay Ahead of Regulation

SINGTEX® Industrial Co., Ltd is a globally recognized Taiwanese manufacturer of performance fabrics and functional garments, supplying leading international brands in the outdoor, sportswear, and lifestyle sectors. With a deep-rooted commitment to sustainability, innovation, and traceability, SINGTEX has pioneered the use of recycled and eco-functional materials, including its signature S.Café® yarn technology made from used coffee grounds.
Faced with a surge in customer data requests, fast-moving regulations, and growing demand for verifiable product information, SINGTEX leadership recognized a timely opportunity: equipping its sales and sustainability teams with the right tools could unlock a competitive edge and deepen customer trust across global markets.

The Sustainability Projects Manager at SINGTEX set out to prepare the company for Digital Product Passports (DPPs), with three clear goals:

• Free up sales teams from the constant burden of customer data requests
• Position SINGTEX as a sustainability leader
• Show customers they’re fully in control of traceability and compliance

Instead of spending immensely internal stakeholders’ time to interpret regulation, or build expensive custom tooling, SINGTEX decided to partner up with Ovido.

• DPP Template builder in Ovido to engage consumers and satisfy regulation with a breeze.
• Smart Data Inquiries to collect supply chain data effortlessly
• Certificate Management tools to replace manual follow-ups and chaos

“Working with Ovido has been a seamless and inspiring experience. They bring clarity, structure, and real momentum to complex DPP projects, helping us deliver a scalable solution ready for the future of transparency and compliance.”

– Zoe Tsai, Sustainability Projects Manager, SINGTEX Group

Within first 2 months, SINGTEX had:

• Their first high-value fabrics traced end-to-end.
• Beautiful fabric and garment specific DPPs with technical details, ready to launch on their website.
• A repeatable, automated process to roll out across all product lines.